customer success manager seamless ai salary

Customer success departments also work to ensure that customers remain with the company after the purchase and become a loyal consumer base.įor different companies in various industries, customer success can be very different.

They help customers understand and use the company’s products and interact with the brand.Ĭustomer success teams collaborate with customer service representatives, customer experience specialists, and other customer-oriented departments to ensure a smooth customer experience with the product. What is customer success?Ĭustomer success describes how a company works with its customers to ensure they are satisfied with its products and how they run their businesses.Ĭustomer success teams often rely on real-time data and customer feedback to help their proactive efforts. The main objective of the customer success manager role is to provide technical support for improved customer satisfaction, retention, and loyalty. You can most often find it in SaaS companies. The client success manager is a relatively new job position. This customer success role is the most significant in the post-sale phase. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.A customer success manager (CSM) is responsible for building long-lasting customer relationships by continuously providing value even after closing a deal. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. Annual learning & development stipend (€1,400 per year).Medical, dental, and vision insurance for you and your family.Total compensation includes an annual salary, generous equity and benefits. This is a position with OpenAI Ireland Ltd., which controls the hiring and management of this position. Are personally committed to fostering the safe and ethical evolution of AI.Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.Can proactively identify pain points in the product and with our customers.Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.Have a solid track record of delivering and scaling an exceptional customer experience.Have 7+ years of experience in a customer success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.

Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.

Codify best practices, guides, and FAQs based on interactions with customers.

Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.

Implement and run user training and enablement sessions with a “train the trainer” model to enable scale.

Develop and nurture strong customer relationships to understand their business goals and needs.

Deliver an exceptional customer experience.We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. This role is based in our Dublin, Ireland office. You will collaborate closely with the Sales, Product, and Engineering teams, and will report to the Head of Success. You are crucial to the success of these early adopters and will be instrumental in bringing this new product to market, ultimately responsible for understanding our customer’s needs, delivering an excellent experience, and scaling the offering long-term. We are looking for a founding Customer Success Manager to collaborate directly with our first ChatGPT business product customers. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. The Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models.

Customer success manager seamless ai salary